Frequently Asked Questions
Q1: Do I need to make an appointment?
A1: Yes, we are an appointment based practice. We do keep some appointments aside for Emergency walk-in appointments.
Q2: Can I choose the Doctor I wish to see?
Q3: Should I see the same Doctor?
A3: Yes, Continuality of care is very important this benefits both Patient & Doctor.
Q4: Can I request a female Doctor to do my Pap Smears?
A4: Yes, We now have 2 Qualified female Doctors – Dr Lee & Dr Mandeep. We also have a qualified Nurse (Deb) that performs most of the Pap Smears in the practice.
Q5: Can you see Aboriginal or Torres Strait Islanders at your Practice?
A5: Yes, As a practice we have perform and passed the Aboriginal or Torres Strait Islander training.
Q6: Do you Bulk Bill?
A6: Yes. Please note there are some consultations that cannot be billed to Medicare.
These Consults are: Medicals and patients with no Medicare number.
Q7: Do you have parking?
A7: Yes, directly out the front of the practice.
Q8: Do you have disabled parking?
A8: Yes, We have an extra-large disabled car space to help our patients get in and out of their car easy.
Q9: Do you have Pathology at the practice?
A9: Yes, We have QML Pathology next door.
Q10: Do you have a drop-off zone?
A10: Yes, Directly out the front, this makes it easy for our patients to drop off specimens to QML or patients with Children that need to pick something up etc.
Q11: Do you perform Vasectomies?
A11: No unfortunately our Doctor decided to stop doing these.
A12: Is Acupuncture available at the practice?
A12: Yes, Dr Parsons performs Acupuncture. Appointment needed first.
Q13: Can I have my skin checked?
A13: Yes, All of our Doctors perform this. This is advised (unless otherwise advised) to be done yearly and should be by the same doctor.
Q14: I work late how can I see a Doctor?
A14: We are open till 8.00pm weekdays and to lunch time on Saturday’s
Q15: Can I book to get my Travel Vaccines done?
A15: Yes, We are a qualified Yellow Fever Vaccine Practice, as well we can give all other travel vaccines.
Q16: Can you help me with my Child vaccination form (No Jab No Pay)?
A16: Yes, We can lodge online your child/ren vaccinations to have them up-to-date.
Q17: Do you do Childhood Vaccines?
A17: Yes, our Nurses with your Doctor perform the vaccination. Milestone checks are also performed with each vaccination. We prefer to do all children vaccinations in the morning, just in-case they have any type of reaction we are here for you in the afternoon.
Q18: Can I book my appointment online?
A18: Yes, by clicking onto either of the “Book Appointment Online” button from our Home screen.
Q19: If I have an issue or I’m unhappy about my service what can I do?
A19: You can request to speak with the Practice Manager and it will be taken from there.
Q20: Do you have a baby change table
A20: Yes, In our Disabled toilets we have a baby change table.
Q21: Will I have any Out-of-Pocket Expenses?
A21: Yes if you are referred to Radiology, Pathology or a Specialist you may have an out-of-pocket expense. This out-of-Pocket expense occurs if the specialist charges above the Medicare schedule fee, you will receive the Medicare schedule fee back.